Sunday Squee!: It’s All About The Customer Service

If you have a delicate stomach or frighten easily you may want to skip the first photo. It is the perfect scene for a knitting horror story.

Remember the other day I alluded to some yarn issues I’d run into when knitting Cassidy. I bet you all thought that I had bought too little yarn or hadn’t noticed that the dye lot was different on some of the skeins. Nope. As I knit through the first of the six skeins I had bought I ran into the above issue on two of the skeins, over and over at regular intervals. These cuts were throughout the two skeins and honestly if I hadn’t already made it through most of the sweater before running into the worst of it I would have just stopped. But I had so much done and I loved the way the sweater was coming out. My original purchase of this yarn had been months, no seasons ago and I could tell this wasn’t as issue with the yarn shop so I contacted the distributer. Ella Rae yarn is made in Romania so short of buying a plane ticket this seemed the best route to take. I wanted them to know that the issue was obviously a manufacturing one and figured they knew who to talk to.

I got a very nice email and was told they would like to send me more yarn but sadly 133 is discontinued. I suggested another couple of colors that I really like as they suggested and a few days later this arrived in the mail. 10 skeins of Ella Rae Classic in # 12 grape. Thank you Knitting Fever for showing me that you care about my knitting happiness.

If you’d like to read more Squee Sunday Posts be sure to visit Calophi’s blog.